Lesson19
【Lesson 19】
◆How to deal with problems at a restaurant
◆Key expressions for Lesson 19
This is not what I ordered.
My order hasn’t come yet.
I’m afraid there’s a mistake on the bill.
◆Let’s try the following exercises.
Q: What would you say if the salad you ordered earlier hasn’t come yet?
A: Excuse me, but the salad I ordered earlier hasn’t come yet. When will it be ready?
Q: What would you say if the waiter served you something you didn’t order?
A: Excuse me, but this is not what I ordered.
Q: What would you say if you’ve been waiting for nearly an hour after you ordered?
A: We’ve been waiting for nearly an hour. If my order hasn’t been made yet, I’d like to cancel it.
Q: What would you say if you got served salmon pie that was frozen in the middle?
A: I’m afraid this salmon pie is frozen in the middle.
Q: What would you say if your order hasn’t come yet and you are in a hurry?
A: Excuse me, my order hasn’t come yet. I have to be somewhere after lunch. Would you please rush my order?
Q: What would you say if you got served food that is not as described, let’s say, a vegetarian dish that contains meat?
A: Excuse me, but this is not what I ordered. I ordered a vegetarian dish, but I’m afraid this one contains chicken.
Q: What would you say if the restaurant has double-booked your table?
A: I booked a table for five people at your restaurant, but I was told that there was no table reserved for us. Would you please make alternative arrangements to eat elsewhere?
Q: What would you say if there is a mistake on the bill?
A: I’m afraid there is a mistake on the bill.
Q: What would you say if the bill included dishes you hadn’t ordered?
A: Excuse me, but the bill included a charge for dishes that I didn’t order. What’s this charge?
Q: What would you say if you received the wrong change?
A: I’m afraid you gave me the wrong change. I gave you 30 dollars, so it should be 3 dollars change.