Lesson16
【Lesson 16】
◆How to say when you confirm information you’ve received over the phone
◆How to spell out something over the phone to decrease the risk of misunderstanding
◆Key Expressions for Lesson 16
Did you say 〜?
Could you speak up a bit, please?
Could you spell that for me, please?
◆Let’s try the following exercises.
Q: Imagine you didn’t catch what the caller was saying. What would you say?
A: I’m terribly sorry, but could you speak up a bit, please?
Q: Imagine you are an employee at a Pizza place. You are not sure whether the customer’s order is take-out or delivery. What would you say?
A: I’m sorry, but did you say your order was take-out or delivery?
Q: Imagine you are not sure if you caught the caller’s phone number correctly. What would you say?
A: You said your number is 04-5555-6767, right?
Q: Imagine you need to confirm what time Alice will be back in the office. What would you say?
A: What time did you say Alice will be back in the office today?
Q: Imagine you need to confirm if you got the caller’s phone number right. What would you say?
A: Please let me repeat your phone number to make sure. You can be reached at 222-6789, right? OK, I’ve got it all down.
◆Let’s try the following exercises.
Q: Your last name is Hatoyama. Could you spell that for me, please?
A: Sure. My last name is Hatoyama. H for Hotel, A for Apple, T for Texas, O for Oscar, Y for Yellow, A for America, M for Montana, and A for Alpha.
Q: Your registration number is 459NAF. Could you spell that for me, please?
A: My registration number is 459NAF. That’s 459, N as in November, A as in Apple, F as in Friday.
Q: Your company’s name is ZAQ Industries. Could you spell “ZAQ” for me, please?
A: Sure. Z for Zebra, A for Alpha, Q for Quiet.