Lesson14
【Lesson 14】
◆How to say when you connect phone calls and put someone on hold
◆How to bring a telephone conversation to an end
◆Key Expressions for Lesson 14
Please hold and I’ll put you through. / Just a sec. I’ll get him or her.
Hold the line, please.
Thanks for calling. / It’s been a pleasure talking to you.
◆Let’s try the following exercises.
Q: When you answer the phone, it is for Nick Carter in Human Resources. What would you say to transfer the call?
A: One moment, please. I’ll put you through to his office.
Q: When you answer the phone, it is for an operator. However, all operators are busy at the moment. What would you say to the caller?
A: I’m terribly sorry, but all of our operators are busy at the moment. Please hold for the next available person.
Q: When you answer the phone, it is for Louis from one of his friends. What would you say to the caller?
A: Hang on one second. I’ll get him.
Q: When you answer the phone, it is for the managing director Michael Brecker. What would you say to the caller if you don’t know whether he is available or not?
A: One moment, please. I’ll see if Michael is available.
Q: When you answer the phone, it is for Peter Jackson. However, you’ve found out Peter is on another line at the moment. What would you say to the caller?
A: Hold the line, please. I’m afraid he is on another line at the moment.
◆Let’s try the following exercises.
Q: Imagine something urgent has come up. How would you bring the phone conversation to an end?
A: Excuse me. Can I call you back later? Something urgent has come up.
Q: Imagine you have to get back to work now. How would you end the phone conversation?
A: Hey, listen. I have to get back to work now. Talk to you later.
Q: Imagine you’ve got another call. What would you say to finish the phone conversation?
A: I’m sorry, but I’ve got another call coming in. Good talking to you.
Q: Imagine you have to go to a meeting in five minutes. What would you say to bring the phone conversation to an end?
A: Could we continue this later? I have to go to a meeting in five minutes.
Q: Imagine you got some information you needed from a staff member in the customer service department. What would you say to finish the phone conversation?
A: I think I’ve got all the details. Thanks very much for your help.