[59-61] Short Conversations
[59-61] refer to the following conversation.
Excuse me, I bought this phone three days ago,
but it's already broken, so I'd like a refund, please.
I have my receipt here.
I'm sorry, madam.
Since you didn't sign up for the warranty,
I'm afraid we won't be able to give you a refund.
I can also see that the phone is scratched,
Which means you must have dropped it.
It was scratched when I took it out of the box.
I guess I'll need to talk to the manager.
Is he around?
Go ahead and take a seat.
He'll be back soon.
[59]
What is the woman's problem?
(A) She cannot find the shop.
(B) The delivery was too late.
(C) She lost her warranty.
(D) Her phone does not work.
[60]
Why does the man refuse to give the woman a refund?
(A) Whe did not get a warranty.
(B) She forgot to bring a receipt.
(C) The phone is scratched.
(D) The manager is out.
[61]
What does the man think the woman did?
(A) She bought a used phone.
(B) She got a refund already.
(C) She dropped the phone.
(D) She ordered the wrong item.